High Hopes Part-Two. Did Anyone talk to Myrna?

High Hopes Part-Two. Did Anyone talk to Myrna?

Part Two in the series, “High Hopes. IT Salad and the Fiascoes that Follow” by Alan Wilensky

Evil eye. Stink eye. Jaundiced eye. The SAP VAR did not like interlopers second guessing; they didn’t get this far billing seven figure accounts with a 150% margin by having guys like me analyze plumbing and operational issues which they never accounted for in their wildest dreams. Not on this job, anyway.

They don’t do that kind of specialized, introspective examination of processes, and why should they? They make a system that is a slightly bad to ghastly fit for 90% of the faceless installs they complete. The other 10%, they take the money and run. Client’s either need an IT department with the policies and labor muscle to counter the juggernaut of an ERP worst practices program or a CIO (IT manager for the SME) who knows what strategic alignment is (is this project fulfilling a mission?).

They didn’t like that I was invited; that I was there at the client’s behest cut no ice whatsoever. I was like a card counter in a Vegas Casino – the house wanted to ALWAYS win, even though they make oodles. Well, tough cookies. I’ve been doing this for years, and in addition to my role as a contract product manager, I am an advocate for the client first, last, and always.

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High Hopes Part-One. IT Salad and the Fiascoes that Follow

This is part one of a two part series by Alan Wilensky.

“I had high hopes for that Tuna Salad“, said the IT director, “It didn’t really deliver”.

I was thinking about his IT problems, but in the middle of lunch with him, I thought I would respond by conjoining the two issues:

I said, “It’s full of heavy metals, they have signs at Whole Foods that you shouldn’t eat too much, and certainly not if pregnant”.

He was not thinking about his IT problems at that precise moment, and why should he? Lunchtime was his one daytime hour away from the nightmare that had been plaguing him for months; unless I could convince him to take drastic action, the issue would continue to fester until the budget was spent, he was fired, or a decision to undertake a complete roll-back to the formerly reliable processes was made. They had certainly left  the realm of the familiar and functional for a stinking pile of ERP.

He continued: “Well, everyone here gets the Tuna Salad, and I’m not pregnant!” Continue reading